A customer's shopping experience at Bloomingdale's depends on the attitude, skill and energy of the sales associates and sales managers in our stores. We take great care in selecting individuals who we believe will take good care of the customer, then train, develop and incent them to be their personal best.
Included below are interviews with some of our most successful sales associates and managers - those who have been inducted into our Star Academy for exceptional performance. These are individuals who enjoy selling and interacting with customers to build lasting relationships. They have some great stories to tell. Note the passion they bring to the job.
"I am genuinely in love with my job. At the end of the day, that helps my sales. I love learning more about the products I sell through seminars. I like to learn about different selling techniques through Bloomingdale's training and by watching my co-workers. I am also interested in my clients' lives, which enables me to better serve their needs."
"This is a company that values individual contribution. Macy's, Inc. will give you the creative latitude you need to accomplish your goals. Have a vision and stay the course."
"I think you have to enjoy your job and establish yourself by being energetic and happy about what you do. If you walk in with a positive attitude and enjoy what you do it's going to make a great impression on everyone you meet. Have a positive attitude with the different people that you are interacting with and share that excitement."
"I believe everybody has the potential to be a good salesperson. You need to think of the sale like a customer coming to your house as a guest. Show them the same kind of respect, the same kind of concern - and then smiling comes naturally. I do not fake these things."
"Attitude is very important. You have to discipline yourself; you have to understand the job. The minute you step into the store, you have to forget all your personal problems."
"Having a strong team that likes what they do and enjoys working together helps foster strong job satisfaction. And that just naturally flows over to anyone they come in contact with, whether it's customers or other divisions within our company. Positive attitude affects everyone you come in contact with."
"We have mentioned our experience to many friends both in Canada and the U.S. and will not hesitate in the future to visit your stores when we travel to the U.S."