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At Macy's Credit and Customer Services Group, it is important to us that our workforce mirror the cultural diversity of our surrounding communities. We value and appreciate the unique characteristics and strengths of each individual at every level within our organization. We have defined diversity as the full utilization of all human resources potential, we realize that diversity is the continuous effort to understand, value and manage similarities and differences of our associates in order to maximize customer satisfaction and profitability.
Our business strategies and philosophy reflect our efforts to create a varied and distinct workforce. Diversity works for Macy's Credit and Customer Services because it improves the process we have put in place to provide excellent customer service to an equally diverse American marketplace and to provide a positive and unique culture for our associates. Our call centers at Macy's Credit and Customer Services serve customers in virtually every geographic and demographic segment across the United States. We understand the value and importance of building our business to be able to provide excellent customer service to all of our customers.
At Macy's, Inc. and Macy's Credit and Customer Services, we've made good progress in building an inclusive workforce with management ranks that include 68% of executives who are women and 29% who are racial minorities. Having a diverse workforce has proven to be a distinct business advantage for all facets of our operation.
We have also adopted a "diversity philosophy" in both attracting and retaining talented associates. To enhance this initiative, we have turned to local and national advertising, online Internet postings, college recruiting at universities nationwide, and active community-outreach programs in local markets. We are committed to training and developing our workforce so that qualified individuals can be readily promoted in the organization. (For more information, click onto the Learning & Development section.) In addition, a diversity course was developed which stresses the business rationale for diversity at Macy's, Inc. and attendance is required for all managers and supervisors at Macy's Credit and Customer Services. We have also introduced a next-generation diversity leadership course that explores the influence of cultural differences on the ability to relate to each other in our organization.
Macy's Credit and Customer Services has extended its commitment to diversity beyond our workforce and into the communities we serve and the vendors we support. We have built enduring partnerships with a wide range of organizations including:
- Warren County Community Services
- Shuttlesworth Housing Foundation
- Warren County Balanced Housing Corporation
- Lebanon Community Services
- People Working Cooperatively
- Smart Money Community Services
- Housing Opportunities of Northern Kentucky
- Interfaith Hospitality Network
- Cincinnati Commercial Credit Union
- FUNdamental Baseball Camp
- Habitat for Humanity (through Macy's, Inc.'s Partners In Time)
- Better Housing League
- Junior Achievement Youth Program
- Minorities in Mathematics, Science & Engineering (M2SE) Youth Program
- Urban League
- A Better Chance (ABC)
- Abilities of Florida
- African American Heritage Festival
- Veda B. Frank School
- St. Vincent de Paul
- Scales Professional Development School
- Goodwill
Additionally, Macy's Credit and Customer Services participates in Macy's, Inc.'s Vendor Development Program, which seeks to source goods and services from qualified minority and women-owned enterprises. The number of certified vendors has more than doubled in the past five years. In 2005, these purchases for Macy's, Inc. totaled approximately $491.8 million. Macy's Credit and Customer Services spent over $1 million with minority vendors.
We are very proud of our commitment to diversity at the Macy's Credit and Customer Services and within the Macy's, Inc. organization. As we look forward to the many challenges that lie ahead, we know that our commitment to diversity will only strengthen our ability to remain at the forefront of the retail industry.
As a Macy's, Inc. associate, it is important that you know and understand the principles that govern our business.
It also is important that they become an intrinsic part of your approach to day-to-day responsibilities as an associate of this Company.
Our EEO/Anti-discrimination policy is key to how we expect our associates to be treated.
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