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Above all else, Macy's, Inc. is a service-driven company that pays close attention to its customers. It's our heritage as a department store retailer, as well as an essential element for success in the future.
While Macy's Logistics and Operations doesn't serve customers directly in our stores, we approach our "internal customers" with a service mentality. We understand that the support we provide helps set the right tone across the company and ultimately helps us to drive sales on the retail floor.
Building a productive work environment across the organization requires a great attitude, well-developed skills and an energy to perform at a high level. We take great care in selecting individuals who we believe will take good care of the internal customer, then train, develop and incent them to be their personal best.
Included below are interviews with some of our most successful associates - those who have been recognized for their accomplishments and service mentality. These are individuals who genuinely enjoy their work and doing it well creates a sense of fulfillment and satisfaction. They have some great stories to tell. Note the passion they bring to the job.
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Bobbi
Manager, Travel Services
"Raising the bar of expectation forces people to rise to the occasion. If you expect little, people will give you little. If you expect a lot, people will give a lot. That is just how my team looks at things." |
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Daryl
Director
"Nobody likes to be micromanaged, so I empower my team to make decisions. I'll give my associates a project and let them know my plan for it but let them manage the job to the end." |
Laureen
Manager of Administration
"You build a team by making them partners in the business. You keep them informed of volume changes, new systems, new divisions etc. that you will be taking on and thank them for making it all possible." |
Six Sigma Team
Kalandra
Training Manager and College Relations
Lorenzo
Training Manager
Jennifer
Training Manager
"In recognition of their extraordinary efforts, Kalandra, Lorenzo and Jennifer were presented with the Outstanding Service Award at Macy's Logistics and Operation's annual conference. In order to be considered for the annual award, they had to win a quarterly Outstanding Service Award, which they did. For the quarterly award, they each received $1,000 and recognition through the Intranet and internal magazine. For the annual award, they shared in $5,000 and received a framed certificate and letter from the Chairman." |
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